Responsibilities for this position will include (but are not limited to):

• Managing IT Operation area according to ITIL process and documentation.
• Supporting and assisting onshore department in the recruiting process.
• Following up and report all services delivered from Offshore side (SLA/OLA/KPI).
• Control of optimal use of offshore recourses.
• Estimation, planning & execution of projects.
• Managing communications between departments, between project team and customer.

Successful candidates should correspond to the following minimal required competencies:

• Solid practical background in Service/Helpdesk, Implementation and/or Networking.
• 2+ years of management experience.
• Understanding of core ITIL processes.
• Ability to setup and maintain team key performance indicators.
• Highly communicative, proactive and open minded thinking is the must.
• Certifications in networking, project management or operation disciplines is a plus.
• Very good English (both spoken and written), experience in writing documentation in English.

The ideal candidate should demonstrate competency in decision-making, planning and organizing, flexibility, self-initiative and excellent communication and interpersonal skills.

Project communications are in English.

We offer you challenging work in the team of professionals, good professional growth opportunity, competitive salary, bonuses and other extras for our well-performed employees, people-oriented corporative attitude and great ability to join stable and reliable company.